Frequently Asked Questions
Everything you need to know about your mountain bike components and orders.
How long does shipping take for my bike parts?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days depending on your location and the shipping method selected at checkout.
What is your return policy for components?
We offer a 30-day return policy for items in original, uninstalled condition with all packaging intact. Please note that installed components cannot be returned due to safety and liability reasons.
Are the parts sold on TBS Bike Parts brand new?
Yes, we only sell brand new, authentic components sourced directly from manufacturers or authorized distributors. We do not sell used or refurbished bike parts.
Do you offer technical support for part compatibility?
Absolutely. If you are unsure if a drivetrain, brake set, or fork is compatible with your frame, please contact our support team with your bike's make and model for expert advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
How can I track my order?
Once your order has shipped, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery progress.